Contact

Our Customer Service is available from 9am to 5pm Monday to Friday. Open from 9am to 1pm on December 31st and closed on December 25th and New Year's Day.

To contact us, several means are at your disposal:

Live chat :

You can chat with our Customer Service team wherever you see the chat box appear on our website. Please note that the Live Chat will not appear if there are not enough advisors available to answer your discussion.

Phone :

If you have any questions about our service or would like to place an order, you can call us on our number +44 7488 863150.

Email or online form :

You can fill in our online form below or send an e-mail to the following address:  hello@lumioox.com

We will answer you within 8 hours during our opening hours; in periods of high demand, this period may be extended to a maximum of 3 days.

Post:

You can write to us at Sunshine Agency, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ.